Refund policy

From PICTOREM Website - Devorah Reeves Photography Print On Demand Partner

"We offer a 30 day satisfaction guarantee, if you are unsatisfied with the quality of the product for any reason within the control of PICTOREM, simply send it back to us and receive a full refund.

30 Day Return Policy

PICTOREM will honour a 30 day period following the delivery of the print for any issues within the control of Pictorem, this includes any product defects, assembly issues, damages while in transit.If you are unsatisfied with the quality of the product you purchased, and this is due to factors under our control, we will replace or refund your purchase in full. For factors that we don’t control, such as incorrect texts or misspellings, or any proofs that have been previously approved, we will strive to find a solution. For any issues with your order, contact our customer service within 30 days of delivery.

Cancellation

All of our orders are custom prints and not mass produced products that can be resold after production has started. Any order may be cancelled within the first 48 hours after the order is placed. Once production has been started, we cannot cancel any order without incurring a fee for the materials used, 50% of the value of the order. This will go to ensure that the material is then recycled appropriately from our warehouse and to cover the expense of the material used to begin the production.

Return Procedures

To qualify for a refund for any purchase you are unsatisfied with, you must receive an approved RMA (Return Manufacturers Authorization) for all returns. Please contact our Customer service team for additional details and qualifications. Proof of the damage or issues with the print must be provided for an approved RMA. Once the customer service team has completed an evaluation of your claim, we may issue a return authorization or replacement. Please note that these requested RMA’s will need to be communicated with all parties such as the carriers, customers and PICTOREM."

**Return policy from the PICTOREM Website

You can always contact us for any return question at devorahreevesphotography@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at devorahreevesphotography@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at devorahreevesphotography@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at devorahreevesphotography@gmail.com. Please note that returns will need to be sent back to PICTOREM.

If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at devorahreevesphotography@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Our Commitment to Quality

At Devorah Reeves Photography, we take pride in delivering premium quality photography prints. Each piece is custom printed on demand to ensure you receive a beautiful, gallery-quality product.

No Returns Policy - Custom Made-to-Order Products

All prints are custom produced specifically for your order. We do not accept returns, exchanges, or offer refunds for:

  • Change of mind or buyer's remorse
  • Incorrect size or product selected during checkout
  • Color variations between your screen and the printed product (monitors display colors differently than printed materials)
  • Personal preference or style changes

Please review your order carefully before completing your purchase, as all sales are final.

Quality Guarantee - Free Replacements

While we cannot accept returns, we absolutely stand behind the quality of our prints. We will provide a free replacement if your print arrives:

  • Damaged during shipping
  • With manufacturing defects or printing errors
  • As the wrong product

To request a replacement:

  • Contact us within 7 days of receiving your order
  • Provide your order number
  • Include clear photos showing the damage or defect
  • Describe the issue in detail

Replacement Process

Once we verify the issue is a quality or shipping problem (not a change of mind), we will arrange for a replacement print to be produced and shipped to you at no additional charge. 

Shipping Damage

If your package arrives visibly damaged, please photograph the packaging and the product immediately and contact us before discarding anything. This helps us process your replacement quickly.

Lost or Stolen Packages

Once a package is marked as delivered by the shipping carrier, we cannot be held responsible for lost or stolen packages. We recommend:

  • Using a secure delivery location
  • Requiring signature upon delivery
  • Adding delivery insurance at checkout if available

Wrong Item Shipped

If you receive the wrong product due to our error, please contact us within 7 days with your order number.

No Refunds - Replacements Only

Due to the custom nature of our products, we do not issue refunds under any circumstances. Valid quality issues will be resolved with a free replacement only.

Contact Us

For any quality concerns or questions about this policy, please contact us through our website. We're committed to ensuring you receive a perfect print!